Return & Exchange Policy

At Heer Prets, we want you to be satisfied with your purchase. If you receive an item that is eligible for return, you may request a return within 7 days of receiving your order, subject to the conditions below.

7-Day Return Policy

Customers can request a return within 7 days of receiving the product.

After 7 days, we may not be able to accept the return request.

Return Conditions

To be eligible for a return, the product must:

• Be unused, unworn, and unwashed.

• Be in its original condition.

• Have all original tags, labels, and packaging intact.

• Not have any stains, marks, perfume or makeup smells, damage, or signs of wear.

• Include all accessories or items that were included with the original order.

Products that do not meet these conditions may not be accepted for return.

Non-Returnable Items

The following items may not be eligible for return:

• Used, worn, washed, or altered products.

• Products damaged after delivery due to customer handling.

• Products without original tags or packaging.

• Items showing stains, makeup, perfume, or other signs of use.

• Any product that does not meet our return conditions.

Wrong, Damaged, or Defective Products

If you receive a wrong, damaged, or defective product, please contact us within 7 days of delivery.

We may request clear photos or videos of the product and packaging so that our team can review the issue.

After verification, we may offer a replacement, exchange, or other suitable resolution according to the circumstances.

Return Shipping Charges

All return shipping or courier charges will be paid by the customer.

The customer is responsible for any delivery charges incurred when sending an eligible return back to Heer Prets.

Return shipping charges are non-refundable.

Return Process

To request a return, please contact our support team with your order number and the reason for the return.

After your request is reviewed and approved, our team will provide the necessary return instructions.

Please do not send a product back without contacting us first.

Return Address

Return Address:

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Refunds

Once the returned product is received and inspected, we will determine whether it meets our return conditions.

Approved refunds will be processed according to the applicable payment method and our refund procedures.

Any shipping or courier charges paid by the customer for returning the product will not be included in the refund.

Important Note

Heer Prets reserves the right to refuse a return if the product does not meet the conditions mentioned in this policy.

The final decision regarding the eligibility of a returned product will be made after inspection.

For any questions regarding returns or exchanges, please contact the Heer Prets support team through the contact details available on our website.